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Cracked Heels: More Than Just Dry Skin Cracked heels are often dismissed as a minor issue — something a little lotion will fix.But persistent heel cracking can signal deeper concerns, including pressure imbalance, thickened callus buildup, and reduced skin elasticity. Left untreated, what begins as dryness can develop into painful fissures that interfere with walking and increase the risk of infection — particularly for seniors and individuals managing diabetes or circulation